Troubleshoot audio or video bug with uploads on YouTube

If you're having problems with the sound or video of your upload, try these troubleshooting steps to solve the outcome.

Audio issues

Audio and video are out of sync

Make sure the durations of your sound and video tracks are the same. If your audio runway is shorter or longer than your video, your audio and video may not sync correctly.

To edit your audio and video tracks, use a video editing software before uploading your content to YouTube.

Sound plays on a computerbut not on a mobile device

If your video'southward audio is playing correctly on a figurer but not on a mobile device, your audio may take poor mono compatibility.

Videos frequently have stereo audio, which contains audio for left and correct speakers (like headphones). Most mobile devices only have one speaker. When your mobile device plays stereo audio, it has to convert it to mono (single speaker) audio before your video plays.

If the audio in your video has poor "mono compatibility", the mono conversion process can reduce the audio quality or mute the audio. This problem often happens when several audio recordings are used into ane video.

Brand sure your audio is "in phase."

Other audio or video issues

Editing your video'southward settings can solve mutual audio and video issues. To review and change your video's settings:

Open the video in a video editing programme

To open up your raw video, use a video editing program on a figurer. If yous recorded your video on a mobile device, yous can open the video using a mobile editing app.

Verify video settings

In your video editor, double check that your video settings lucifer our recommended upload settings.

Video settings:

  • Compression Type: H.264
  • Frame Rate: 24, 25, thirty, 48, 50, sixty FPS rates are preferred. Other less-common frame rates similar 23.98, 29.97, and 59.94 are besides acceptable.
  • Information Rate: Automated
  • Key Frames: Automatic
  • Frame Reordering: Unchecked

Audio/Sound settings:

  • Format: AAC-LC
  • Bitrate: 128 kbps - 256 kbps
  • Sample rate: 44100 or 48000

Other settings:

  • Size: Choose the original size of the video

Save and export

In one case the video has the recommended settings, re-upload the video on YouTube.

Video issues

New video tin't exist played in higher qualities (4K, 1080p)

When you upload a video, information technology will initially be processed in a low quality. This process helps you complete the upload menses faster. College qualities, such as 4K or 1080p, can take more time to process. While this processing happens, your video may seem to exist missing higher qualities for several hours.

If yous'd like new uploads to exist available in all qualities, endeavor uploading your video as unlisted first. You tin later make your video public one time all qualities are bachelor. Larn more than nearly video quality for new uploads.

Note:Higher qualities like 4K may not be available on specific devices or browsers because of platform limitations.

Colors aren't displaying correctly

If colors aren't showing correctly, make certain your video's transfer characteristics, color primaries, and color matrix coefficient metadata friction match how the video was mastered.

  • Not-HDR videos: Utilise BT.709
  • HDR videos: Larn more

If colors still aren't rendering correctly, it may be due to your browser or device. To isolate the problem, exam your original video andyour YouTube upload on other browsers.

Other audio or video problems

Editing your video'due south settings tin can solve common audio and video issues. To review and alter your video's settings:

Open the video in a video editing program

To open up your raw video, employ a video editing programme on a computer. If you recorded your video on a mobile device, you tin can open the video using a mobile editing app.

Verify video settings

In your video editor, double cheque that your video settings match our recommended upload settings.

Video settings:

  • Compression Type: H.264
  • Frame Charge per unit: 24, 25, 30, 48, 50, 60 FPS rates are preferred. Other less-common frame rates like 23.98, 29.97, and 59.94 are also acceptable.
  • Information Charge per unit: Automatic
  • Cardinal Frames: Automatic
  • Frame Reordering: Unchecked

Audio/Audio settings:

  • Format: AAC-LC
  • Bitrate: 128 kbps - 256 kbps
  • Sample rate: 44100 or 48000

Other settings:

  • Size: Choose the original size of the video

Relieve and export

One time the video has the recommended settings, re-upload the video on YouTube.

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